Refund & Return Policy

Last Updated: June 2026

At KuluMart, customer satisfaction is our priority. We strive to deliver quality products and excellent service. This Refund & Return Policy outlines the conditions under which returns, replacements, and refunds may be processed.

1. Eligibility for Returns

Customers may request a return or replacement if:

• The product delivered is damaged.

• The product is defective.

• The wrong item was delivered.

• The product is expired at the time of delivery.

• The item is missing from the order.

Any issues must be reported within 24 hours of delivery.

2. Non-Returnable Products

The following items are generally not eligible for return or refund:

• Fresh fruits and vegetables after delivery acceptance.

• Perishable food items.

• Opened or used products.

• Products damaged due to customer misuse.

• Items purchased during special clearance or promotional sales unless defective.

3. Return Request Process

To request a return or refund:

1. Contact KuluMart Customer Support within 24 hours of delivery.

2. Provide your Order ID.

3. Share photos of the damaged, defective, or incorrect product if requested.

4. Our team will review the request and respond accordingly.

4. Refund Approval

Refunds may be approved in the following cases:

• Damaged products.

• Incorrect products delivered.

• Missing products from an order.

• Products unavailable after payment.

• Duplicate payment transactions.

KuluMart reserves the right to verify all claims before approving a refund.

5. Refund Method

Approved refunds will be processed through:

• Original payment method.

• UPI transfer.

• Bank transfer.

• Store credit (if applicable).

6. Refund Processing Time

Refund processing may take:

• UPI Payments: 3–5 business days

• Debit/Credit Cards: 5–10 business days

• Net Banking: 5–10 business days

• Wallet Payments: 3–7 business days

Actual processing time may vary depending on the payment provider.

7. Cash on Delivery (COD) Orders

For Cash on Delivery orders:

• Refunds will be processed via UPI or bank transfer.

• Customers may be required to provide bank account or UPI details for refund processing.

8. Order Cancellation

Customers may cancel orders before dispatch.

Once an order has been dispatched for delivery, cancellation requests may not be accepted.

9. Failed Deliveries

If delivery fails due to:

• Incorrect address provided by the customer.

• Customer unavailable at the delivery location.

• Incorrect contact information.

Additional delivery charges may apply for re-delivery.

10. KuluMart’s Rights

KuluMart reserves the right to:

• Reject fraudulent refund requests.

• Refuse returns that do not meet policy requirements.

• Modify this policy at any time without prior notice.

11. Contact Us

For return, replacement, or refund assistance, please contact:

KuluMart
Website: https://kulumart.com
Email: support@kulumart.com
Customer Support: Available via WhatsApp and Website

We are committed to resolving customer concerns fairly and promptly.

Short Refund Policy Summary (for checkout page):

• Easy return for damaged or incorrect products.

• Report issues within 24 hours of delivery.

• Refunds processed within 3–10 business days.

• Cash on Delivery refunds via UPI or bank transfer.

• Fresh and perishable products are generally non-returnable after delivery acceptance.