Terms and Conditions

Last Updated: June 2026

Welcome to KuluMart. By accessing or using our website, mobile application, or services, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. Acceptance of Terms

By registering, accessing, or placing an order through KuluMart, you agree to comply with these Terms and Conditions, our Privacy Policy, and any applicable laws and regulations.

2. Products and Services

KuluMart provides online shopping services for groceries, stationery items, fancy products, household essentials, and related goods.

All products displayed on the website are subject to availability. We reserve the right to discontinue or modify products without prior notice.

3. Account Registration

Users may be required to create an account to place orders.

You are responsible for:

• Maintaining the confidentiality of your account information.
• Providing accurate and up-to-date information.
• All activities performed under your account.

4. Pricing and Payments

• All prices displayed on KuluMart are in Indian Rupees (INR).
• Prices may change without prior notice.
• We accept UPI, Debit Cards, Credit Cards, Net Banking, Wallet Payments, and Cash on Delivery (COD).
• Orders will be processed only after successful payment confirmation or COD verification.

5. Cash on Delivery (COD)

Cash on Delivery is available for eligible locations and order values.

KuluMart reserves the right to:

• Restrict COD for certain products or locations.
• Cancel COD orders if verification fails.

6. Order Confirmation and Cancellation

After placing an order, customers will receive an order confirmation.

KuluMart reserves the right to:

• Accept or reject any order.
• Cancel orders due to stock unavailability, pricing errors, or suspected fraudulent activity.

Customers may request cancellation before the order is dispatched.

7. Delivery Policy

• Delivery timelines are estimates and may vary based on location and operational conditions.
• Customers must provide accurate delivery addresses and contact information.
• KuluMart shall not be responsible for delays caused by incorrect customer information or circumstances beyond our control.

8. Product Quality

We strive to provide fresh and high-quality products. If you receive damaged, defective, or incorrect items, please contact our customer support within 24 hours of delivery.

9. Returns and Refunds

Eligible refunds or replacements will be processed after verification.

Returns may not be accepted for:

• Perishable goods after delivery.
• Opened or used products.
• Products damaged due to customer misuse.

Refund processing times may vary depending on the payment method.

10. User Conduct

Users agree not to:

• Use the website for unlawful activities.
• Interfere with website operations.
• Provide false or misleading information.
• Attempt unauthorized access to KuluMart systems.

11. Intellectual Property

All content on KuluMart, including logos, text, graphics, images, and website design, is the property of KuluMart and protected by applicable intellectual property laws.

12. Limitation of Liability

KuluMart shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services.

Our maximum liability shall not exceed the value of the order placed by the customer.

13. Privacy

Customer information is collected and processed in accordance with our Privacy Policy. We do not sell personal information to third parties.

14. Changes to Terms

KuluMart reserves the right to update these Terms and Conditions at any time. Updated versions will be published on this page.

15. Contact Us

For questions regarding these Terms and Conditions, please contact us through:

• Website: KuluMart.com
• WhatsApp Support
• Customer Service Team
• Email Support

By using KuluMart, you acknowl